Terms of Trade

Important regarding your right of withdrawal

Please note that your 14-day right of withdrawal does not apply to customized products, which most of the products at Art By Palaz are. However, we have chosen to give you a 14-day full right of return, as we have no doubt about the high quality of the product.

See the Danish Consumer Contracts Act, Section 18(4).

Information about Art By Palaz

Art By Palaz I/S

Tornhøjgård 31, 2nd floor.

9220, Aalborg East

Denmark

Phone: +45 xx xx xx xx

Email: kontakt@artbypalaz.dk

CVR number: xx xx xx xx

Bank: Nordjyske Bank

When you place an order, you accept the general terms and conditions below applicable to Art By Palaz I/S.

Order

All prices are shown in DKK and include VAT. The price for shipping will be shown when you go to checkout.

When you order products at www.artbypalaz.dk, you will receive an order confirmation at the email address provided after purchase.

Payment

You have the following 2 payment options:

1. Payment cards (debit and credit cards): We accept the following cards: Dankort, VISA/Dankort, Visa-electron, Mastercard, VISA and JBC.
2. MobilePay

Security

If you pay with a debit card or e-Dankort, you are always protected against misuse. You have no deductible in the event that your card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system. This means you are better protected than in the physical world, where you have a deductible of 1,200 DDK if your Dankort is misused using the PIN code. Data that you send in connection with purchases paid for with a debit card is encrypted (SSL), and therefore only PBS can read it. Neither we nor anyone else has the ability to read the information.

The amount will be deducted when the order has been shipped from our parcel warehouse.

For custom-made works, the amount is deducted when production or design is started. Never send money to Art By Palaz by mail. We cannot accept responsibility for any lost cash, checks, stamps or anything else sent to Art By Palaz by mail.

Delivery

The normal delivery time for non-customized works is approx. 5 working days. For the product groups Your PopArt and Your Collage, the delivery time depends on how quickly the design is approved by you. If you want the exact date, you can contact us by phone at xx xx xx xx or by email at kontakt@artbypalaz.dk. In the shopping cart, you can select express production for most products for an additional cost.

For packages with a maximum length X circumference of 300 cm, you can choose GLS for delivery, and for packages with a maximum length X circumference of 360 cm, you can choose PostNord for delivery. For images larger than this, shipping is done with Danske Fragtmænd A/S. Shipping prices appear when you get to the shopping cart.

If you wish to deliver abroad, an additional delivery fee will be charged, corresponding to the increased shipping cost for Art By Palaz. You will always be informed of this price before we start production of the ordered product, and you of course have the option to cancel the transaction if you do not wish to complete the order based on the shipping price.

In the event of unsuccessful delivery with Danish carriers, our costs for re-delivery will be charged.

Delays

If delays occur, the customer is only entitled to terminate the agreement if, at the time of entering into the agreement, he has specified the importance of delivery occurring at a precisely specified time and if he has received notification from Illux that this can be complied with.

Transport damage

Immediately upon receipt, inspect the packaging for visible damage. If the product is damaged in transit, DO NOT sign for receipt. The carrier must take the package back, and you must then contact us about this. If you only discover the damage to the product after receipt, you must immediately contact us with documentation of the damage. Including damage to both the product and the packaging. Always make sure to save the packaging until the case is resolved, as it serves as decisive documentation for the transport damage. If we do not have the necessary documentation, we unfortunately cannot reimburse a product damaged in transit.

Right of withdrawal

For business customers

As a business customer, you do not have a 14-day right of withdrawal when shopping at Art By Palaz. However, you can of course exercise your right of complaint in the event of product defects and transport damage.

If you discover an error in a newly created order, it is important that you contact us immediately by e-mail kontakt@artbypalaz.dk or telephone: xx xx xx xx. This could be, for example, if you have uploaded the wrong file or ordered the wrong size.

If production of your order has not yet started, we can cancel your order without charge. However, if production of your order has already started, you will be invoiced for the order in whole or in part, depending on how far along it is in the process.

For private customers

As a private consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you have received your item or the item has been delivered to a parcel shop/post office. The period means that you have 14 days from receipt or delivery to a parcel shop/post office to notify us that you wish to cancel your purchase. You can do this by sending an email to kontkat@artbypalaz.dk with the information you find here.

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

For products that are custom-made, the legal right of withdrawal is only until production begins. We have nevertheless chosen to provide a 14-day right of return for goods in these product groups, however, with a maximum refund of 5,000.- DKK including VAT. The right of withdrawal cannot be used if it is done solely to harm Art By Palaz, and whether this is the case is decided by Art By Palaz. If you exercise the right of return, you will be refunded the amount corresponding to the production itself, including printing and framing. There is no right of return for graphic work, such as pop art or collages, or costs in connection with shipping.

You can cancel your purchase by refusing to accept the item, returning it or delivering it to our address in person. Once we have received the item back and verified that it meets the cancellation rules, the amount we refund will be transferred to the card you paid with or to your bank account.

If you regret your purchase, you will be responsible for the return shipping. We can help you book the return shipping, or you can arrange it yourself. Please note that the return shipping cost may be higher than the price you paid to have your order shipped. This is because the actual shipping cost is often more expensive than the price you paid when you placed your order.

Return

Returned goods must be accompanied by a copy of the original invoice and information about whether you want the item exchanged or whether you want the money back.

For fast processing, please label the package with your order number and optionally include a printout of the order confirmation you received by email when you placed the order. Returns are handled in the order we receive them. If you have not heard from us within 5 business days of submitting the return, please contact us.

Please note: We do not accept packages sent by COD.

The condition of the item when you return it

When you return, it is important that the item is packaged properly so that it is not damaged during transport. You can use the packaging your item came in. Illux does not cover any packaging costs in connection with returning an item.

If the item has lost value because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the item, you will not be able to get your full amount back. The amount you can get back depends on the commercial value of the item.

Complaint

According to the Danish Sales Act, all goods have a 24-month right of complaint. The right of complaint means that you as a customer can complain about faults and defects in the product that have arisen up to 24 months after purchase. However, it is a prerequisite that these defects have not arisen as a result of incorrect use of the product or other harmful behavior that has caused the defect. You must file a complaint within a reasonable time after you have discovered the defect. If you file a complaint within two months of the defect being discovered, the complaint will always be timely. As a consumer, you can demand replacement of the goods if the complaint is justified and replacement does not entail unreasonable costs for Art By Palaz, or is otherwise impossible.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.

Submitting your own design

If you wish to have a motif supplied by you produced, it is your own responsibility to have the necessary permission to reproduce the material supplied. Art By Palaz is not liable for lack of legal authority for reproduction, duplication or publication of writing, drawings, patterns, illustrations, texts, trademarks, other business characteristics and other product equipment including design or other things that may be subject to third party rights. If Illux incurs liability to a third party due to your lack of legal authority to exploit the third party's rights, you will indemnify Art By Palaz for such liability.

• Art By Palaz reserves the right not to produce your motifs if we are in doubt whether it violates the law or may be offensive to someone.
• Art By Palaz reserves the right not to produce your own motifs if, by Art By Palaz is considered to be of poor quality.
• Submitted material will not be seen by anyone other than employees at Art By Palaz and any subcontractors to Art By Palaz, without your consent.

Copyright

The content of this website is protected by copyright and belongs to Art By Palaz I/S or its affiliated photographers, designers and artists. All or part of the images on the website may not be used without Art By Palaz's permission.

Images provided by Art By Palaz may not be reproduced and may not be used in advertising without Art By Palaz's permission.

Privacy Policy

We need the following information when you shop with us:

Name, address, phone number and email address.

We also collaborate with a number of other companies that store and process data.

The companies only process information on our behalf and may not use it for their own purposes.

The data controller at Art By Palaz is Art By Palaz I/S.

Processing of personal data

When you make a purchase, we record your personal information in our system.

We will of course take care of your information and process it in accordance with the rules of the General Data Protection Regulation/Data Protection Act.

We record and disclose the personal information that is necessary to deliver the goods to you.

The personal data is registered with Art By Palaz I/S and stored for five years, after which the information is deleted.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.

You have the right to be informed about what information we process about you.

If you believe the information is inaccurate, you have the right to have it corrected.

In some cases, we are obliged to delete your personal data if you request it.

This may be the case, for example, if your data is no longer necessary for the purpose for which it was collected.

which we should use them for. You can also contact us if you think that

that your personal data is being processed in violation of the law. You can write to us at: kontakt@artbypalaz.dk

For more information – read here: "www.artbypalaz.dk/persondatapolitik"

Cookies

At www.artbypalaz.dk we use cookies for the purpose of optimizing the user experience and the website's functionality and conducting personalized marketing, including retargeting via e.g. Facebook and Google, based on the information we receive from you when you use www.artbypalaz.dk. You can delete cookies from your computer at any time, how depends on your browser.

Log statistics

We use log statistics on www.artbypalaz.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing www.artbypalaz.dk.

Access to complaints

If you as a consumer want to complain about your purchase, please contact kontakt@artbypalaz.dk. If we are unable to find a solution, you can send a complaint to:

The House of Representatives

Customs booth 2

8800 Viborg

via the Complaints Portal for the House of Councillors .

In order to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. There is a fee to have the complaint processed.

When you shop at an e-labeled webshop, you can have your case processed free of charge - regardless of the amount. Read more here .

If you reside in an EU country other than Denmark, you can complain to the EU Commission's complaint portal here - http://ec.europa.eu/odr

Standard cancellation form

(This form is only completed and returned if the right of withdrawal is exercised)

We take pride in delivering quality products and good service – but mistakes can happen.

Should you unexpectedly experience problems with your order, we are ready to help. To ensure a quick and efficient processing of your inquiry, we ask that you fill out our complaint form. This gives us the necessary information to assess the case and find the best solution for you. Once you have submitted your complaint, one of our employees will contact you. We work to resolve all cases as quickly as possible, so that you can enjoy your product. We thank you for your understanding and look forward to helping you.

If you have any questions, you are always welcome to contact our customer service at contact@artbypalaz.dk